CampPROS showed up as a charge on my itemized credit card statement. Who is CampPROS? I think this may be a fraudulent charge.
CampPROS electronically registers camps, clinics, events, races, leagues, tournaments, clubs all across the United States. When you registered (you or your child) for such an event, the invoice that you received stated the event that you registered for would appear on your credit card statement as CampPROS LLC. By nature of our registration process, It is virtually impossible that it is a fraudulent charge.

I registered for a camp/event online, but I didn't receive or can't find my receipt. Can you email it to me?
Yes. But before we do, please check your junk email folder. Also, make sure you look in the correct email account that you registered with, as that is the email account the receipt was sent to. Please search for receipt@camppros.com If you still can't find it, click on Contact US, fill out your personal information, and ask for an email copy of your receipt in the Comments box. To help us get your information quicker, please be sure to include your Registration ID number, Registrant First and Last Name, and Name and Date of the camp that your registered for.

I registered for a camp/event online. Where is the location of the camp, what is the check-in time, and what do I need to bring to camp?
The coach or camp/ event director provided a Web site for you to register at. On this Web site you will find camp information including facilities and directions information, what to bring with you to camp, when and where check-in is located, along with the ability to contact the coach directly through that site via the 'Contact Us' page. If you cannot find the information you are specifically looking for on the site, please contact the coach directly via the 'Contact Us' page.

I registered for a camp/event through CampPROS. I cannot attend and am requesting a refund.
CampPROS has a "No-Refund" policy, and during the registration process, you electronically checked a box acknowledging and accepting as such. Potential refunds, if any, will come directly through the event organization that you registered for, based upon their respective refund policy. In any event, CampPROS processing fee is entirely non-refundable.

My credit/debit card is not being accepted online. I am getting an error message, and the site is not accepting my registration. What is wrong?
Over 98% + of all credit/debit cards are accepted through our system successfully with no issues.

If you have an issue with a credit or debit card registration, please first check all information typed in during registration is accurate. Our system will provide you with a notice indicating the reason for decline. Most times, it is the result of a wrong address or ZIP code, or an incorrect three digit CVV number. Other times, it is because of firewalls on your computer. Realistically, if is way more likely to be an error on the registration process than a problem with our system.

Below we have answered a few of the most frequent reasons for decline, and actions you may take to process your registration.

Address Verification System. It tells me my address is incorrect but I checked it and it is correct.
We apologize for the trouble you had. My Online Camp suggests that you contact your bank to determine the address that they have on file for the "billing address" on your debit card? Even though your statements may come to your house many times the "actual billing address" the bank has on file is incorrect.

ATM and Debit cards have a history of incorrect billing addresses associated with them. This information (the address verification test) is our primary method of security.

My Online Camp sends the billing address that you entered during the registration process. The transaction was declined on your banks end. We suggest that you contact your bank and explain to them what happened - and have them read to you the billing address they have on file associated with your card.

We are NOT charging your card. Your bank may be showing a hold in their online banking system for the amount of the attempted transaction. This normally drops out after 72 hours. Again, we suggest that you contact your bank to ask what their policies are - it should not cause you to overdraft, but rather show as a temporary pending hold. You will want to ask them how long they hold that transactions.

Your credit card company may still show a temporary pending hold on the funds after your transaction is completed. It can take several working days for them to process the void on the pending transaction. The time will vary from one company to the next.

CVV Code decline message. The system is telling me something about a 3-digit or CVV code? What is this and why is it declining?
The payment was declined because the 3-digit code on the back of your card (the CVV vode) did not match what was keyed in on the registration. We are not pulling the funds from your account.

Many cards have both a 4-digit code, and a 3-digit code on the back of their cards. Typically the 4-digit code is the last four digits of your credit/debit card number. The 3-digit code is the required information to key in. Make sure to type in the 3-digit code.

Your bank may elect to display a pending transaction in your online banking for the declined transaction. This is called a "Pending, but not Authorized" transaction. Your bank is electing to display this on their end - typically this lasts for only a few days and then the charge disappears. We are not pulling the funds through but your banks rules choose to display them. Unfortunately we have no control over what they elect to display.

If the 3-digit code on the back of the card has been rubbed/swiped off over time your bank can tell you what that number is if you call them. On many cards there is both a 4-digit number, and a 3-digit number. The correct code to key in is the 3 digit number.

Is there a processing fee for online registration? Why is the amount on my statement different from the advertised price?
There may be a processing fee that appeared on the credit card page and email receipt during registration. The processing fee applies only to online registration and covers costs associated with processing the credit card. If a processing fee applies, it will be displayed on-screen, and you will have to, or had to electronically agree to such fee prior to completing the registration.

My credit/debit card was declined. I processed a second transaction and was accepted. Why are two charges appearing in my online banking, and am I being charged twice?
If this happens to you, we are only charging your card one time. The first transaction/registration attempt that was declined is not being charged to your credit/debit card. Your bank may be showing that as a hold in their online banking. This normally drops out after 72 hours. CampPROS suggests that you call your bank to ask what their policies are - it should not cause you to overdraft, but rather the charge should show as a hold. You will want to ask them how long the transaction will be held until it is released.

Your credit card company may still show a temporary pending hold on the funds after your transaction is completed. It can take several working days for them to process the void on the pending transaction. The time will vary from one company to the next.

If you cannot find your answer below, please contact the camp directly on the website at which you registered. Many times we cannot answer camp specific questions and will refer you to the coach/camp director.

If you have an issue with a credit or debit card registration, please first check all information typed in during registration is accurate. Our system will provide you with a notice indicating the reason for decline. Most times, it is the result of a wrong address or ZIP code, or an incorrect three digit CVV number. Other times, it is because of firewalls on your computer. Realistically, if is way more likely to be an error on the registration process than a problem with our system.

Below we have answered a few of the most frequent reasons for decline, and actions you may take to process your registration.

Address Verification System. It tells me my address is incorrect but I checked it and it is correct.
We apologize for the trouble you had. My Online Camp suggests that you contact your bank to determine the address that they have on file for the "billing address" on your debit card? Even though your statements may come to your house many times the "actual billing address" the bank has on file is incorrect.

ATM and Debit cards have a history of incorrect billing addresses associated with them. This information (the address verification test) is our primary method of security.

My Online Camp sends the billing address that you entered during the registration process. The transaction was declined on your banks end. We suggest that you contact your bank and explain to them what happened - and have them read to you the billing address they have on file associated with your card.

We are NOT charging your card. Your bank may be showing a hold in their online banking system for the amount of the attempted transaction. This normally drops out after 72 hours. Again, we suggest that you contact your bank to ask what their policies are - it should not cause you to overdraft, but rather show as a temporary pending hold. You will want to ask them how long they hold that transactions.

Your credit card company may still show a temporary pending hold on the funds after your transaction is completed. It can take several working days for them to process the void on the pending transaction. The time will vary from one company to the next.

CVV Code decline message. The system is telling me something about a 3-digit or CVV code? What is this and why is it declining?
The payment was declined because the 3-digit code on the back of your card (the CVV vode) did not match what was keyed in on the registration. We are not pulling the funds from your account